Lost or delayed luggage

We recommend that you travel in your hiking boots and pack as many important items as possible in your carry-on luggage.

Once you’ve collected your bags you need to make sure you have your airline baggage tags handy as they check these off against the flight tags on your luggage before you can leave.

In the unlikely event that your luggage is lost or delayed, our procedure is as follows:

• With your guide, establish which critical trekking items are missing
• If your luggage has not turned up by 18:00 on the evening before your trek departure, we recommend you buy and/or hire hiking items immediately as a precaution
• We can arrange for the rental of sleeping bags, trekking poles and mats for you to be paid locally
• Our team will also take you to a shop where you can buy other essentials, like toiletries and snacks for your trek

We will do everything we can to support you if your luggage is delayed or lost, but all out-of pocket costs will need to be covered by yourself. We recommend you keep receipts so you can charge these costs back to the airline or your insurance company. This includes the cost of taxis for shopping and/or trips to the airport to collect your bags.