Trekker in the Lofoten Islands

FAQs Let us help you plan your adventure

How do I book an adventure?

  • Choose your date and check availability

    A full list of available dates can be found on each trip page.
  • Contact us

    Contact us by phone, email or directly through our website and we will answer any questions you may have. We can then send you a personalised itinerary and quote.
  • Complete booking and payment

    When you are ready to book, we will send you a link to our online booking forms and participation agreements. We accept all major credit and debit cards, and require a low, 20% deposit to secure your place.

    Whilst we endeavour to provide as much information as possible online and make it as easy as we can for you to book with us through our website, as the world goes increasingly digital, we also recognise the importance of speaking to a real person. At any stage of your booking or enquiry you are welcome to contact our small, friendly team. We have no large, impersonal call centres at Kandoo Adventures and all of our team are committed to making your adventure right for you.

    Don't hesitate to get in touch - we love to hear from you!

Our prices

  • How do we set our prices?

    At Kandoo Adventures, we're committed to providing great value. Our trips are not the cheapest on the market and we don't want them to be either! Our open group prices are set as low as we can make them without compromising the quality of the service we provide or the well being of our local staff.

    We look to provide our guests with great value for money and an all-round amazing adventure. With this in mind you'll often find we have more meals included than our competitors, or we've taken care of little extras such as hotels before and after a climb, airport transfers, or small luxuries like a private toilet on Kilimanjaro. These little extras might seem tiny but often make a big difference to your experience.

    We continually tweak, add to and improve our programmes to ensure this value for money stays at the heart of everything we do. We're not a luxury operator but we certainly recognise the importance of looking after you where we can so you can relax, enjoy and focus on having the trip of a lifetime.
  • What is a lifetime deposit?

    When things go wrong and you need to change your plans, Kandoo Adventures can help with our Lifetime Deposit service. Basically, if you book and pay a deposit then find that you need to change or cancel your trip, any deposit you have paid is good for any adventure you book in your lifetime. It doesn't have to be the same trip, you can choose to book onto any of our adventures and the Lifetime Deposit applies.  No lost deposits, no hassle, no questions asked.


    And it's even better than that. If you don't think you are going to be able to use the deposit in the foreseeable future we are also happy for you to transfer the deposit to a friend (what a great Christmas present!) or even ask us to use it in one of our charitable projects. It's your deposit and you get to choose what you want to do with it.

  • What's the small print?

    Sadly in a world where lawyers rule there is some small print and to be transparent here it is. Nothing unreasonable we hope.


    1. One Lifetime Deposit can be issued per cancelled tour per person confirmed on the tour up to the value of the deposit paid by the person cancelling
    2. If a tour has to be cancelled because of force majeure no Lifetime Deposit is available
    3. You can get more than one Lifetime Deposit if you cancel more than one trip (seriously bad luck) but they cannot be combined on a single new booking
    4. If your Lifetime Deposit is more than the price of any new tour you book you can't rollover any balance or get a refund - it is strictly one time use
    5. If the new tour you want to book needs a bigger deposit than the one you originally paid then you have to pay the difference
    6. Private Groups, Open Groups & Customized trips may be exempt from Lifetime Deposits where we have had to pay to buy permits or to reserve accommodation and can't get  the payment back.
    7. The one thing you aren't able to do with your Lifetime Deposit is get your cash back sorry.
    8. Lifetime Deposits, and any portion of them, are not refundable in cash - but you can use your Lifetime Deposit to confirm your next tour booking with us with no cash 

    So that's it. Hope you don't have to use it but it's there to help when you need it most.

Travel updates

  • Updates on Coronavirus (COVID-19)

    We continue to monitor the Coronavirus (COVID-19) outbreak very closely to ensure safety for our customers and team. In deciding whether we need to cancel any of our trips, we take advice from the UK Foreign, Commonwealth & Development Office (FCDO), who would advise against travel to or impose restrictions on countries (or areas within countries) that are deemed to be unsafe.


    As the global situation is changing on a daily basis, our priority is dealing with clients who were due to travel in the next 14 days. If you contact us regarding a trip that is taking place after this time, we will get back to you as soon as we can but it may take longer than normal for us to respond.


    Travel requirements are becoming less uniform, due to varying COVID case rates and vaccination rates in your home and destination countries. With this in mind, we encourage you to check the travel advice pertinent to you and to get in touch with us if you have any queries or concerns. We are happy to help in any way we can.
  • Will my trip be cancelled?

    We would normally only cancel the trip if either the FCDO, or similar government advisory body in your home country, advised against all but essential travel to that particular country or region. In these circumstances,  we would offer you the opportunity to transfer to any available future trip with us. You can reschedule on a like-for-like basis so there will be no penalty or price adjustments if you choose to join the same trek in 2022. We appreciate that you may not be able to commit immediately to an alternative date due to work and home life commitments, and we will keep your booking on hold until such time as you are able to confirm your new travel plans.

    If you prefer, you will also have the option to change your booking to any other destination that we offer, and again with the option to travel at a date that is convenient for you. In this case, we will offset  the value of your existing booking against the cost of the new trip and you will only need to pay any price difference.

  • What if I choose not to travel?

    Unless a travel advisory notice is in place, all of our trips will run as scheduled. If you choose not to travel, you have the option to move your booking to a future date and we will carry over the money you have paid, less any disbursements. These disbursements would include any costs that we have incurred and cannot recover, such as cancellation costs from hotels and local airlines, or permit fees. If you do not wish to reschedule your trip, then our standard cancellation charges will apply. We would encourage you to contact us to discuss your specific booking further if, for any reason, you are concerned about travelling.


    The UK Foreign, Commonwealth & Development Office is currently advising against all but essential travel until further notice to many destinations and territories on the basis of COVID risks. We will provide further updates about future bookings as official information becomes available.

  • Resumption of international tourism

    Like our home countries, many of the countries we visit have been in and out of varying states of lockdown since March 2020 and some are not currently operating any international flights. However, they are beginning to look to the future and planning to lift or starting to lift their internal restrictions and resume tourism services. As we receive further information about the proposals for each country we will provide an update. Please be aware that countries may have to make sudden amendments to these proposals.

Your safety

  • Before your travel

    Your safety and well-being is always the number one priority at Kandoo Adventures.

    We operate all our travel destinations in accordance with the UK Foreign, Commonwealth & Development Office (FCDO) advice, which publishes travel advisory notices for British nationals. We also closely follow the advice of ABTA (The Association of British Travel Agents) which provides support to UK tour operators.  

    In addition to this, our extensive, directly-managed operations in each of our destinations, provide us with detailed knowledge and up-to-date information, which enables us to make informed decisions and operate our trips safely.

    We always recommend that you regularly check the FCDO's travel advice, in order to keep up to date about the country you are planning to visit.


    If you are not a UK resident, we would recommend that you visit your government's travel advisory website for further information:


    Alternatively, you may have a look at our Travel Updates section on this page or seek further information from the World Health Organisation.

  • What if I can't travel or it's not safe to travel?

    We would normally only cancel the trip if either the FCDO, or similar government advisory body in your home country, advised against all but essential travel to that particular country or region. In these circumstances,  we would offer you the opportunity to transfer to any available future trip with us. You can reschedule on a like-for-like basis so there will be no penalty or price adjustments if you choose to join the same trek in 2022. We appreciate that you may not be able to commit immediately to an alternative date due to work and home life commitments, and we will keep your booking on hold until such time as you are able to confirm your new travel plans.

    If you prefer, you will also have the option to change your booking to any other destination that we offer, and again with the option to travel at a date that is convenient for you. In this case, we will offset  the value of your existing booking against the cost of the new trip and you will only need to pay any price difference.

    If you have any further concerns or queries relating to your upcoming trip, please contact us.

  • High-altitude trips

    Before you even arrive on the mountain this begins with planning routes that ensure good acclimatisation. We recruit and train the very best guides and we use world class equipment.

    Once you are on the mountain we do everything possible to ensure you remain healthy. We monitor your health closely to spot the early warning signs of problems. As a company we run a full Safety Management System. This begins with establishing clear safety objectives then looks at detailed risk assessments. We then design our procedures to minimise those risks. We then listen to feedback to ensure that our safety protocols are continually improving.

    We maintain £10m of Public Liability Insurance and, in order to obtain this, our safety protocols and risk assessments are reviewed annually.

  • Key features of our safety protocols

    Certified Wilderness First Responder trained guides

    All of our guides are certified as Wilderness First Responders. This means they have the skills necessary to handle medical emergencies on the mountain in a way that reduces the risk of serious outcomes

     
    Twice daily health checks

    At the start and end of each day our guide will check your health and carefully record important information so that we can see if anything is starting to go wrong.

     
    Twice daily oxygen saturation tests

    One of the key indicators of deteriorating health at altitude is a decline in your blood oxygen levels. At sea level this should be close to 100% but at altitude will safely drop to about 90%. If you go below this we take it as a warning sign to monitor you very closely for further symptoms of altitude sickness.

     
    Emergency oxygen

    Where necessary our  guides carry an emergency oxygen supply. This is only ever used to during an emergency descent. It can never be used to assist climbing.