We understand that what makes an adventure really special is different for every one of us, whatever your adventure looks like, we will work tirelessly to help you achieve your goals.
Expertise
At many of our destinations we have established our own local Kandoo teams, employing local people with exceptional knowledge of the area. At others, we have partnered with the best local operators to ensure you benefit from unbeatable expertise. Wherever you choose to travel with us, you can be sure our guides and support staff have an unrivalled understanding of their destinations, allowing us to deliver authentic experiences for you to enjoy.
Safety
Taking on a challenging adventure should not mean compromising on safety. We are experts in all our activities and our guides know the areas in which we operate intimately. We know how to ensure people enjoy their adventure safely using the best guides, technical equipment and operating procedures. Our safety management systems provide you with peace of mind to relax and enjoy your adventure.
Responsibility
In developing countries, we employ a dedicated team of people who live in the local community. We provide support to programs such Kilimanjaro Porters Assistance Project and Robertson Outdoor Bursary to ensure our staff receive good working conditions, fair pay and grow with us personally and professionally. When you book with Kandoo, your payment benefits local people, local suppliers and supports local families. Our impact on the changing environment is also a key consideration and as of January 2025, we are proud to announce that all Kandoo trips will be 100% carbon offset thanks to our new partnership with Forest Carbon. Visit Our Sustainability page for more details.
Customer Service
We constantly aim to provide service that exceeds our customers expectations every step of the way. We want your experience to be perfect from start to finish and we work hard to make sure it is. As a small team we pride ourselves on our personal touch and are always happy to chat through enquiries or alterations to existing bookings on the phone or via email. Behind the scenes, we are constantly developing and updating our trips to ensure we are providing high quality experiences that leave long-lasting memories and this is reflected in our reviews on Trustpilot.
