Before you travel
Your safety and well-being is always the number one priority at Kandoo Adventures.
We operate all our travel destinations in accordance with the UK Foreign, Commonwealth & Development Office (FCDO) advice, which publishes travel advisory notices for British nationals. We also closely follow the advice of ABTA (The Association of British Travel Agents) which provides support to UK tour operators.
In addition to this, our extensive, directly-managed operations in each of our destinations, provide us with detailed knowledge and up-to-date information, which enables us to make informed decisions and operate our trips safely.
We always recommend that you regularly check the FCDO's travel advice, in order to keep up to date about the country you are planning to visit.
If you are not a UK resident, we would recommend that you visit your government's travel advisory website for further information:
What if I can't travel?/What do I do if it's not safe to travel?
We would only cancel the trip if either the FCDO, or similar government advisory body in your home country, advised against all but essential travel to that particular country or region. In these circumstances, we would offer you the opportunity to transfer to any available future trip with us. You can reschedule on a like-for-like basis so there will be no penalty or price adjustments if you choose to join the same trek in 2021. We appreciate that you may not be able to commit immediately to an alternative date due to work and home life commitments, and we will keep your booking on hold until such time as you are able to confirm your new travel plans.
If you prefer, you will also have the option to change your booking to any other destination that we offer, and again with the option to travel at a date that is convenient for you. In this case, we will offset the value of your existing booking against the cost of the new trip and you will only need to pay any price difference.
If you have any further concerns or queries relating to your upcoming trip, please contact us.
On our high-altitude trips
Before you even arrive on the mountain this begins with planning routes that ensure good acclimatisation. We recruit and train the very best guides and we use world class equipment.
Once you are on the mountain we do everything possible to ensure you remain healthy. We monitor your health closely to spot the early warning signs of problems. As a company we run a full Safety Management System. This begins with establishing clear safety objectives then looks at detailed risk assessments. We then design our procedures to minimise those risks. We then listen to feedback to ensure that our safety protocols are continually improving.
We maintain £10m of Public Liability Insurance and, in order to obtain this, our safety protocols and risk assessments are reviewed annually.
Key features of our safety protocols:
All of our guides are certified as Wilderness First Responders. This means they have the skills necessary to handle medical emergencies on the mountain in a way that reduces the risk of serious outcomes
At the start and end of each day our guide will check your health and carefully record important information so that we can see if anything is starting to go wrong.
One of the key indicators of deteriorating health at altitude is a decline in your blood oxygen levels. At sea level this should be close to 100% but at altitude will safely drop to about 90%. If you go below this we take it as a warning sign to monitor you very closely for further symptoms of altitude sickness.
Where necessary our guides carry an emergency oxygen supply. This is only ever used to during an emergency descent. It can never be used to assist climbing.