We recommend that you travel in your hiking boots and pack as many important items as possible in your carry-on luggage.
Once you’ve collected your bags you need to make sure you have your airline baggage tags handy as they check these off against the flight tags on your luggage before you can leave.
In the unlikely event that your luggage is lost or delayed, our procedure is as follows:
We will do everything we can to support you if your luggage is delayed or lost, but all out-of pocket costs will need to be covered by yourself. We recommend you keep receipts so you can charge these costs back to the airline or your insurance company. This includes the cost of taxis for shopping and/or trips to the airport to collect your bags.